Minding Hope

Terms of Use

Last updated: 26/01/2026

1. About Us

The website www.mindinghope.com (the “Website”) is an online platform providing services via the Internet (the “Online Store”). The Website is owned and operated by Minding Hope (the “Company”).
For all enquiries, you may contact us at info@mindinghope.com.

2. Acceptance of Terms

These Terms and Conditions govern the use of the Website and the purchase of services through it.
By accessing, browsing, or using the Website, or by purchasing services, you agree to be legally bound by these Terms and Conditions.

If you do not agree with any part of these Terms, you must refrain from using the Website and from purchasing any services offered through it.

3. General Terms

The Company reserves the right to amend, modify, or update these Terms and Conditions at any time, where necessary. Any changes will be published on this Website and shall take effect from the date of publication.

It is your responsibility to review the Terms regularly. Continued use of the Website following any changes constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

4. Information and Services Provided

The Company endeavours to ensure that all information provided on the Website, including descriptions of services, pricing, and Company details, is accurate, complete, and up to date.

However, the Company shall not be liable for any inaccuracies or omissions resulting from typographical errors or technical mistakes and reserves the right to correct such errors at any time without prior notice.

5. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any loss or damage arising from:

  • the cancellation, non-performance, or delayed performance of services,
  • temporary unavailability of the Website,
  • technical failures beyond the Company’s reasonable control.

All services and content on the Website are provided “as is” and “as available”, without warranties of any kind, whether express or implied.

The Company shall not be liable for any indirect, incidental, special, or consequential loss, including but not limited to loss of profits, loss of data, loss of business, or reputational damage, arising from the use or inability to use the Website or services.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, designs, and trademarks, is the intellectual property of the Company or its licensors and is protected by UK and international intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or exploit any content for commercial purposes without the prior written consent of the Company.

Use of the Website does not grant you any rights or licences in relation to the Company’s intellectual property.

7. User Responsibilities

You agree to use the Website lawfully and in accordance with principles of good faith and fair dealing.

You must not use the Website to:

  1. Upload, transmit, or publish unlawful, harmful, abusive, defamatory, or offensive content.
  2. Infringe the rights, privacy, or confidentiality of others.
  3. Upload content that infringes the intellectual property rights of third parties.
  4. Distribute malware, viruses, or any malicious software.
  5. Collect or process personal data of other users without lawful authority.
  6. Engage in conduct that violates applicable laws or regulations.

The Company reserves the right to suspend or terminate access to the Website in the event of misuse.

8. Data Protection & GDPR Compliance

The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal data collected through the Website is processed lawfully, fairly, and transparently for specified and legitimate purposes, including:

  • providing services,
  • responding to enquiries,
  • managing bookings and payments,
  • complying with legal obligations.

Users have the right to:

  • access their personal data,
  • request rectification or erasure,
  • restrict or object to processing,
  • request data portability,
  • withdraw consent at any time (where processing is based on consent),
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

Further details on how personal data is collected, used, stored, and protected are set out in the Company’s Privacy Policy, which forms an integral part of these Terms.

9. Payments & Transaction Security

All card payments are processed securely via Stripe, a third-party payment service provider compliant with PCI-DSS standards.

Payment data is encrypted with AES-256 and transmitted over a secure TLS connection. The Company does not store or have access to full card details.

10. Third-Party Links

The Website may contain links to third-party websites for convenience. These websites are not under the control of the Company, and the Company accepts no responsibility for their content, policies, or practices.

The inclusion of any link does not imply endorsement or approval by the Company.

11. Limited Licence

The Company grants you a non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only, subject to these Terms.

You may not modify, copy, distribute, or commercially exploit any part of the Website without prior written permission.

12. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms.

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